Still Cold
Nov. 25th, 2010 12:51 amLast night I wasn't pleased with having spent a day's worth of my writing time on trying to get our heater fixed, but I was pleased with the technician who showed up, even though he didn't fix the boiler. I was also pleased with the promise that he would be back in the morning no later than 10:00 to finish fixing my boiler by installing a new fuel pump. He gave me a bill for the service call and I paid it right away, even though I still had no heat. In retrospect, I should have refused to pay anything until the job was done.
He didn't show up at all today.
His bossDave Maerzke 414-217-6114 decided not to have him finish the job. ( the whole song and dance )
I know that heating contractors have a very busy time when the temperatures plummet. In general terms, I have a lot of respect for people willing to work early and late and very, very long hours to make sure folks they don't even know have heat. I know, from a friend who's in that business, that when there's work it comes all at once, because the conditions that stress a unit stress all of the units in a city at the same time.
I also try hard to give people the benefit of the doubt--we're all human, after all.
But I think it's reasonable to believe that somebody who takes your money to start a job and promises to come back the next day to finish it should show up as promised (even if it wasn't the day before a long holiday weekend.) To not bother to even try to complete the job seems to me to be derelict, especially since this guy's stated reason for his behavior is nothing more than the normal circumstances of the type of business he chose to be in.
So, I had hoped to be able to tell you all that I am thankful that I have heat. Instead I guess I just have to be thankful that I can tell all of my friends about this heating contractor who can cheerfully leave a paying customer in the cold with the job half done.
He didn't show up at all today.
His boss
I know that heating contractors have a very busy time when the temperatures plummet. In general terms, I have a lot of respect for people willing to work early and late and very, very long hours to make sure folks they don't even know have heat. I know, from a friend who's in that business, that when there's work it comes all at once, because the conditions that stress a unit stress all of the units in a city at the same time.
I also try hard to give people the benefit of the doubt--we're all human, after all.
But I think it's reasonable to believe that somebody who takes your money to start a job and promises to come back the next day to finish it should show up as promised (even if it wasn't the day before a long holiday weekend.) To not bother to even try to complete the job seems to me to be derelict, especially since this guy's stated reason for his behavior is nothing more than the normal circumstances of the type of business he chose to be in.
So, I had hoped to be able to tell you all that I am thankful that I have heat. Instead I guess I just have to be thankful that I can tell all of my friends about this heating contractor who can cheerfully leave a paying customer in the cold with the job half done.